War & Son Terms & Conditions
Use of War & Son’s website and purchase of its items are subject to the following conditions:
1.Ordering
1.1 Terms
In order to mark an item as reserved, War & Son must receive a deposit payment of 10% of the total price. We will only hold items on reserve for a maximum of 5 days pending receipt of full payment or the first payment set out in a Layaway plan. In the unlikely event that an item is unavailable at the time you place your order, War & Son will inform you by return email.
1.2 Privacy
Your privacy is important to War & Son. Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any external entities or individuals. War & Son complies with the Data Protection Act 1988.
2.Payment
2.1 Payment Methods
Payments are to be made in sterling in the following forms: cheques, cash, postal orders, international money orders and direct bank transfers and credit cards via Paypal. Cheques, cash and postal orders are to be made payable to 'War & Son' and sent to 14 Drapers Lane, Leominster, Herefordshire, HR6 8ND.
2.2 Secure Credit Card Payment
Your credit card details are not stored on our website and are processed via a secure SSL connection with our payment provider, PayPal.
2.3 Payment by Telegraphic Transfer
For Bank Transfer, our details are as follows:
Bank: Lloyds
Sort Code: 30-96-52
Account No: 24111160
IBAN: GB25LOYD 3096 5224 1111 60
BIC: LOYDGB21553
2.4 Lay Away Plan
War & Son offers its customers this payment option for higher value items, subject to prior agreement by War & Son. Payment of your item can be spread over 3 monthly instalments. The first payment is taken at the time of order, and remaining 2 payments are taken each month thereafter. Your item(s) will be despatched to you when all payments have been made. If you wish to pay by cheque, please ensure you mail us 3 post-dated cheques together with your order. Full settlement of balance can take place at any time within the agreed timeframes. War & Son reserve the right to withdraw from the sale and take the deposit if payments are not met in a timely fashion.
3.1 Timescales
Orders are despatched within 1-3 days of payment clearance. Please allow up to 10 days for increased insurance/non Royal Mail courier delivery. Most items are delivered within 2-3 working days if in the UK.
3.2 Free UK Postage
Unless otherwise stated, War & Son will cover all postage costs to UK addresses, including where additional insurance may be required. All prices stated are inclusive of postage in the UK only. Items are distributed in the UK by Royal Mail Special Delivery, unless additional insurance is required. War & Son reserves the right to change this method of delivery, courier or handler.
3.3 Shipping outside of the UK
For all purchases made outside of the UK, please contact initially for a postage & packing quotaion. War & Son's overseas shipments are insured up to 3000 GBP and an appropriate courier used within these limits. For insurance levels above this amount, we will obtain quotations from other handlers. It is the customer's responsibilty to be aware of their country's customs regulations and pay any additional customs levies (please see 3.5)
3.4 Insurance
All items purchased from War & Son are subject to a shipment contract. The risk of loss for such items pass from War & Son upon our delivery to the carrier. We package items to prevent damage, but in the event of a parcel being lost in transit we will not be held liable for such a loss. Insurance, to the limits quoted by the delivery company involved, is included in our quoted delivery prices.
3.5 Export and Customs
None of War & Son’s items require any ownership or export licence by the UK authorities. War & Son is able to distribute overseas in accordance with UK legislation, however distribution is subject to any legal restrictions that may exist at the point of delivery. Purchasers must satisfy themselves that any items ordered can be lawfully possessed in the country of destination, indemnifying War & Son from any overseas legal requirement.
We accept no responsibility for goods detained or refused entry by overseas customs agencies. All items despatced correctly conform with UK delivery regulations. It is the customer’s sole responsibility to comply with all export and import regulations relating to their purchases and also to obtain any relevant export and/or import license.
3.6 Other Conditions
Due to postal carrier restrictions War & Son does not send packages to P.O. Box addresses. International clients must always provide a fixed residential or office address.
4.Returns
4.1 Guarantee
It is War & Son’s aim that all items advertised on this web site are of original period manufacture unless stated otherwise. War & Son does not intentionally deal in any copy or replica medals or militaria.
4.2 Descriptions
Items are described according to our best ability and knowledge. Statements by War & Son on the website, whether description, context or condition, made orally or in writing elsewhere, regarding the authorship, origin, date, age, size, medium, attribution, genuineness, provenance or condition are merely statements of opinion and are not to be relied on as statements of definitive fact. War & Son’s images are for guidance only and should not be relied on either to determine the tone or colour of any item or to reveal imperfections. Many items are of an age or nature which precludes their being in perfect condition and some descriptions or condition reports may refer to damage and/or restoration. We provide this information for guidance only and the absence of such a reference does not imply that an item is free from defects or restoration, nor does a reference to particular defects imply the absence of any others.
4.3 Terms of description
The expressions 'Gold', 'Silver' or 'Bronze' relate to the grade of the medal/award or the appearance or plating finish of metal items and does not always imply a solid metal content of this description unless otherwise stated.
4.4 Definition of forgery or fake
War & Son defines a ‘forgery’ or ‘fake’ as an item constituting an imitation originally conceived and executed as a whole with a fraudulent intention to deceive as to authorship, origin, age, period or source where the correct description as to such matters is not reflected by the description on the website and which has a value materially significantly less than it would have had if it had been in accordance with the description in the catalogue. No item shall be capable of being a forgery or fake by reason of any damage and/or restorative work of any kind.
4.5 Liability
War & Son will not be liable (whether in negligence, other tort, breach of contract or statutory duty or in restitution or under the Misrepresentation Act 1967 or Sale of Goods Act 1979, or in any other way) for any lack of conformity with or inaccuracy, error, misdescription or omission in any description or statement on the website or made in writing or orally or by conduct or otherwise.
4.6 Returns policy
Should you be able to satisfy us that an item is a forgery or fake (as defined by 4.2), by an independent expert, contact us by email within 30 days of receipt of items. In the event that War & Son and independent expert are of the opinion that the item is a forgery or fake, we will provide a full refund of purchase price once the items are returned within a further 7 days for UK (14 days outside the UK). This is provided the items remain in exactly the condition sent.
4.7 Unwanted items
Where an item is unwanted, but not faulty, War & Son reserve the right to arbitrate over the issue of a credit note or shop vouchers, if the item is returned in its prior state 14 days from initial receipt.
4.8 Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of War & Son or its content suppliers and protected by United Kingdom and international copyright laws.
4.9 Trademarks
Use of War & Son's trademarks, logos, images, text, page layout, form and intellectual property is strictly prohibited.
VAT NUMBER: 256880567
